Return, Refund & Replacement Policy

Store Name: Urban Store
Website: https://koreanstuff.in

At Urban Store, we carefully pack our jewellery orders to help ensure that products reach our customers in good condition. Please read our return, refund and replacement policy before placing an order.

1. No Returns for Change of Mind

Due to the nature of jewellery and personal accessories, we generally do not accept returns or exchanges for reasons such as:

• Change of mind after placing an order.
• Choosing the wrong design, colour or quantity.
• Personal preference or styling expectations.
• Minor variations in colour or appearance caused by lighting or screen settings.

Please review product photos, descriptions, prices and order details carefully before purchasing.

2. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from the item you ordered, please contact us as soon as possible, preferably within 24 hours of delivery.

To help us verify your complaint, please provide:

• Your order number.
• Clear photos of the affected product.
• Photos or a short video showing the issue, where available.
• Photos of the packaging and shipping label, if relevant.

Our team will review the information and may request additional details to investigate the issue.

3. Replacement or Refund for Eligible Cases

Once a complaint has been verified, Urban Store may offer a replacement, refund or another appropriate resolution, depending on the circumstances, product availability and applicable law.

If a replacement is unavailable, or a refund is otherwise required under applicable law, we will communicate the available resolution to you.

Approved replacements or refunds for verified damaged, defective or incorrect products will be handled in accordance with applicable law and the agreed resolution.

4. Important Conditions

• Please inspect your order promptly after delivery.
• Where possible, keep the original packaging until your complaint has been resolved.
• Complaints should include accurate order details and genuine supporting evidence.
• Products damaged through misuse, accidental damage after delivery or unauthorised modification may not qualify for a replacement.
• The 24-hour reporting period helps us investigate delivery-related issues promptly. It does not remove any consumer rights available under applicable law.

5. Shipping Charges

For verified damaged, defective or incorrect products, Urban Store will communicate the return or replacement shipping arrangements and applicable costs in accordance with applicable law.

For any return or exchange voluntarily accepted outside these cases, shipping charges will be communicated to the customer before the return is arranged.

6. How to Contact Us

For assistance with a damaged, defective or incorrect order, please contact Urban Store using the contact details published on our website:

Website: https://koreanstuff.in

Please include your order number in your message so that our team can assist you efficiently.

7. Policy Updates

Urban Store may update this policy from time to time. The version published on our website will apply subject to applicable law and any rights arising from an existing order.

Thank you for shopping with Urban Store. We appreciate your trust and will do our best to resolve genuine product-related issues fairly and promptly.